YOYOKO Guild Service Agreement

#1. Operator and contact details

YOYOKO Guild Services are provided by:

Company name: JIMENG NETWORK TECHNOLOGY PTE. LTD.

Registered address: 114 LAVENDER STREET, #12-78, CT HUB 2, SINGAPORE 338729

Customer support email: support@yoyoko.net

Official website: https://www.yoyoko.net

YOYOKO serves countries and regions outside Mainland China. You must not register for, access or use Guild Services in regions where the Platform expressly does not offer services.

#2. Nature of Guild Services

1. A “guild” is an online community organisation feature provided by YOYOKO, allowing eligible users to communicate and interact based on shared interests, regions, languages, social activities or other lawful purposes.

2. Unless expressly stated otherwise by the Platform in writing, a guild is not a legally registered company, association, partnership, trade union, agency, franchise organisation, investment organisation or other independent legal entity.

3. Creating, joining or managing a guild does not establish any labour, employment, partnership, agency, brokerage, trust, franchise or investment relationship between you, other guild members and YOYOKO.

4. Guild leaders, administrators and other members are not YOYOKO employees or agents and have no authority to enter contracts, make commitments, collect money or assume liability in YOYOKO’s name.

5. Unless expressly labelled an “Official Guild” by the Platform, every guild is a community created and managed by users and does not represent YOYOKO’s views, positions, commitments or official endorsement.

6. The number of guilds, membership limits, levels, role types, management tools and other specific features are as actually displayed in the App.

#3. Eligibility

1. You must be at least eighteen years old and have full legal capacity to enter into this Agreement.

2. If your country or region requires a higher age or consent from a guardian, regulator or another party to use the relevant services, you must satisfy those requirements before using Guild Services.

3. You must use your own lawfully registered YOYOKO account and ensure that account information is true, accurate, complete and valid.

4. You must not rent, lend, transfer, sell or otherwise make your account, guild management powers or verification credentials available to others.

5. If your account is restricted, frozen or terminated, associated guild permissions may also be restricted.

6. You must comply with applicable laws and regulations in your location and where guild activities actually take place. If local law prohibits a feature, stop using it immediately.

#4. Creating a guild

1. Users who meet Platform requirements may apply to create a guild by following the page instructions. The Platform may decide whether to permit creation based on account status, identity verification, security risks, past conduct and product rules.

2. When creating a guild, truthfully provide its name, avatar, description, region, language, membership conditions, discussion topics and other necessary information.

3. Guild names, avatars, descriptions and other information must not:

(1) violate applicable laws, regulations, public order or good morals;

(2) infringe another person’s trademarks, copyright, name rights, likeness rights, reputation or other lawful rights;

(3) impersonate government bodies, charitable organisations, companies, media, public figures or other users;

(4) use misleading terms such as “official”, “verified”, “sole designated” or “partner” without authorisation;

(5) contain fraud, pornography, hate, violence, gambling, unlawful transactions or other inappropriate content;

(6) mislead users into believing the guild is created, guaranteed or operated by YOYOKO.

4. The Platform may review guild information and require creators to supplement, amend or delete non-compliant information. Approval does not constitute a guarantee of the authenticity, legality or reputation of a guild or its members.

5. The user who creates a guild becomes its leader by default and assumes the corresponding management responsibilities.

#5. Joining, invitations and leaving

1. Users may join a guild by applying, accepting an invitation or using another method provided by the Platform.

2. Leaders or administrators may review applications under guild rules but must not unlawfully discriminate based on legally protected characteristics such as race, ethnicity, nationality, religion, sex, sexual orientation or disability.

3. A guild invitation is merely a suggestion to join from the relevant user or guild; it is not YOYOKO’s endorsement or guarantee of the guild, inviter or activities.

4. Decide independently whether to join. Remain alert and promptly report invitations requesting unexplained fees, verification codes, identity documents, transfers to private accounts or participation in high-return schemes.

5. You may voluntarily leave through the App. After leaving, you may lose access to guild group chats, membership lists and exclusive content.

6. Content you posted before leaving may not be automatically deleted. The Platform may retain necessary records for service operation, dispute handling, security audits and legal obligations.

7. The number of guilds a user may join and associated limits are as displayed on product pages.

#6. Guild roles and management powers

A guild may include a leader, administrators, ordinary members and other roles introduced by the Platform in future.

1. Guild leader

A guild leader can usually:

(1) amend guild information and rules;

(2) review membership applications or send invitations;

(3) appoint, adjust or remove administrators;

(4) remove members who violate guild rules;

(5) manage guild group chats and content;

(6) transfer leadership or apply to dissolve the guild;

(7) use other management features displayed on the page.

2. Guild administrators

Administrators may assist in management within the Platform permissions granted by the leader. They must not exceed their authority or transfer management powers without authorisation.

3. Ordinary members

Ordinary members may browse guilds, communicate, participate in activities and use other provided features, and must comply with this Agreement, guild rules and Platform community standards.

4. Management responsibilities

Leaders and administrators must exercise powers reasonably and in good faith. They must not use them for harassment, retaliation, extortion, discrimination, fraud, forced spending, forced disclosure of personal information or suppression of legitimate complaints.

Internal guild management actions do not automatically represent YOYOKO’s decisions. After receiving complaints or detecting irregularities, the Platform may investigate, correct or restrict such actions.

#7. Internal guild rules

1. Guilds may adopt internal rules for members, but those rules must not conflict with applicable law, this Agreement, the YOYOKO User Agreement, the Privacy Policy or other Platform rules.

2. Rules must be clear, reasonable and accessible to members, and must not impose unlawful charges, discriminatory restrictions, forced transfers, forced account sharing or restrictions on lawful complaints.

3. Leaders or administrators must give advance notice of rule changes materially affecting members’ rights or interests through guild chats, announcements or other provided methods.

4. New rules should generally not apply retrospectively to conduct completed before publication, unless required by law or necessary to address ongoing risks.

5. Conduct permitted by internal guild rules must still comply with Platform rules and applicable law.

#8. Group chats, announcements and content management

1. Guilds may use group chats, announcements, activity organisation and other communication features provided by the Platform, subject to their actual availability in the App.

2. Text, images, audio, videos, links and other information in guild chats and announcements are primarily posted by users and do not represent YOYOKO’s views.

3. Leaders and administrators must take reasonable measures against content clearly violating law, Platform rules or this Agreement, including reminders, deletion, muting, removing members or reporting to the Platform.

4. The Platform may use automated systems and human review to identify and address content suspected of illegality, infringement, fraud or threats to user safety.

5. Guild chats must not be considered absolutely private. Members may copy, screenshot, forward or otherwise save content. Do not post identity documents, bank cards, passwords, verification codes, detailed home addresses or other unnecessary sensitive information.

6. When guild chats provide activity notices, meeting points or schedule changes, participants must independently confirm authenticity and the latest status.

#9. Guild activities and offline interaction

1. Members may initiate or participate in online and offline activities using available Platform features.

2. Unless the relevant page expressly identifies an activity as officially organised by YOYOKO, guild activities are initiated and organised by users. YOYOKO is not their organiser, event operator, agent or contracting party.

3. Organisers must truthfully disclose the time, location, content, participation conditions, potential fees, cancellation rules and safety precautions, and must not conceal material risks.

4. Before participating offline, independently assess the trustworthiness of the activity and participants. For a first meeting, choose a public place, inform friends or family of your plans and safeguard your belongings and personal information.

5. Guilds must not use activity features to organise or promote:

(1) gambling, pyramid schemes, unlawful fundraising, fraud or money laundering;

(2) sexual transactions, sexual exploitation or other unlawful adult services;

(3) trade in illegal drugs, weapons, contraband or regulated goods;

(4) unlicensed financial, medical, legal, immigration or investment services;

(5) violence, extremism or hate activities;

(6) other activities violating applicable law or endangering public safety.

6. In personal danger or an emergency, first contact local police, medical providers or emergency responders. YOYOKO customer support is not an emergency rescue service.

#10. Fees, fundraising and commercial conduct

1. Except for paid features expressly offered on product pages, YOYOKO does not authorise leaders or administrators to collect any fees on the Platform’s behalf.

2. Guilds must not collect membership fees, deposits, verification fees, joining fees, investment funds or other money in YOYOKO’s official name.

3. Where user-organised guild activities genuinely involve reasonable costs, organisers must clearly disclose the collecting party, amount, purpose, payment method, refund conditions and potential risks in advance, and comply with local law.

4. Guilds must not be used for unlawful fundraising, pyramid or Ponzi schemes, fraudulent crowdfunding, fake-order rebate schemes, cryptoasset scams or investments promising fixed returns.

5. Transfers, purchases, gifts, reimbursements and other transactions between users are generally their independent decisions. Unless required by law, YOYOKO provides no guarantee, escrow or compensation for private user transactions.

6. If the Platform later offers guild memberships, additional benefits, virtual items or other paid features, prices, service details, validity periods and refund rules will be governed by purchase pages and relevant specific rules.

#11. Prohibited conduct

When using Guild Services, no user may:

1. publish, disseminate or organise unlawful or criminal activities;

2. commit fraud, impersonate others, falsify identity or publish false guild information;

3. harass, threaten, stalk, insult, defame or maliciously expose others’ personal information;

4. disseminate unlawful hate or discriminatory content based on race, ethnicity, nationality, religion, sex, sexual orientation, disability or similar characteristics;

5. post content involving sexual exploitation, grooming, harassment or other harm to minors;

6. disseminate pornography, graphic violence, extremism, terrorism or other seriously harmful content;

7. engage in fraud, pyramid schemes, unlawful recruitment, fake part-time jobs, gambling, money laundering or unlawful transactions;

8. force members to pay, transfer money, give virtual items, provide account passwords or submit unnecessary identity documents;

9. collect, export, sell, exchange or disclose guild member information without consent;

10. distribute mass spam, malicious advertisements, viruses, trojans, phishing links or other harmful software;

11. use bots, scripts or other technologies to join groups in bulk, artificially inflate members or interactions, manipulate rankings or evade Platform limits;

12. buy or sell guilds, accounts, member data, management powers or other Platform entitlements;

13. help banned users evade enforcement or repeatedly create guilds to continue violations;

14. infringe the intellectual property, privacy, reputation or other lawful rights of the Platform or third parties;

15. engage in other conduct that the Platform reasonably considers may harm users, the Platform, third parties or public safety.

#12. User content and intellectual property

1. You retain the rights you lawfully hold in your content.

2. To store, display, disseminate, review and provide Guild Services, you grant YOYOKO a non-exclusive, worldwide, sublicensable, royalty-free licence. This licence applies only to the extent reasonably necessary to provide, maintain, improve and protect the services, subject to applicable law and the Privacy Policy.

3. You warrant that you may publish the content and that it does not infringe any third party’s copyright, trademarks, likeness, privacy, reputation or other rights.

4. Joining a guild does not transfer ownership of your posted content to its leader, administrators or other members.

5. If you believe guild content infringes your lawful rights, contact us through reporting tools or support@yoyoko.net. Provide information sufficient to identify the content and establish ownership of the relevant rights.

#13. Personal information and member data

1. YOYOKO processes personal information involved in Guild Services under the YOYOKO Privacy Policy and applicable data protection laws.

2. Leaders and administrators may view and use member data only within the reasonable scope necessary for guild management, and not for unrelated purposes.

3. Without valid member consent or another lawful basis, you must not:

(1) export, copy or scrape member data in bulk;

(2) sell, rent, exchange or disclose member data;

(3) send marketing messages unrelated to guild purposes;

(4) add member contact details to external groups or address books;

(5) use member data for harassment, discrimination, profiling or fraud.

4. Members must respect others’ privacy and must not distribute group chat screenshots, private conversations, contact details, locations or other identifying information without authorisation.

5. The Platform may retain relevant records for a reasonable period where necessary for service operation, security, dispute handling, investigations of unlawful conduct or legal obligations.

6. To exercise access, correction, deletion or other applicable data subject rights, follow the Privacy Policy or submit a request to support@yoyoko.net.

#14. Leadership transfer and succession

1. Leaders may transfer their role to an eligible member through the App’s procedures.

2. Before a transfer, the Platform may require identity or security verification or set a confirmation period.

3. Leaders must not use transfers to buy or sell guilds, management powers, member data or Platform resources.

4. If a leader is inactive for a prolonged period, closes their account, is permanently restricted, loses management capacity or commits serious violations, the Platform may, considering membership circumstances and service security:

(1) temporarily restrict management features;

(2) require the leader to complete verification;

(3) transfer powers to a suitable administrator or member;

(4) freeze or dissolve the guild.

5. When determining a successor, the Platform may consider administrator status, activity, account reputation, security risks and members’ interests, but does not guarantee appointment of a new leader.

#15. Member removal and departure

1. Leaders or administrators may remove members under guild rules but must not abuse powers for unlawful discrimination, extortion, retaliation or concealing violations.

2. Removed members may immediately lose access to chats, announcements, membership lists and exclusive content.

3. Users who believe they were maliciously removed, management powers were abused or unlawful conduct exists may complain through the Platform’s reporting feature.

4. The Platform generally does not intervene in purely internal differences of opinion but may investigate and address suspected illegality, fraud, infringement, security threats or serious Platform rule violations.

#16. Dissolving a guild

1. Leaders may apply to dissolve a guild following product page instructions. The Platform may require a second confirmation, cooling-off period or security verification.

2. Dissolution may immediately terminate membership, management powers, chats and other exclusive features, which are usually unrecoverable.

3. The Platform may suspend, freeze or dissolve a guild where:

(1) it seriously or repeatedly violates law, Platform agreements or community rules;

(2) it is used for fraud, pyramid schemes, unlawful fundraising, sexual transactions or other unlawful activities;

(3) it remains unmanaged or inactive for a prolonged period;

(4) membership numbers do not meet product operating requirements;

(5) it poses security risks to users, the Platform or third parties;

(6) the leader’s account is permanently restricted and no suitable successor exists;

(7) relevant features cease operating;

(8) required by law, regulators or judicial authorities;

(9) otherwise necessary to protect users and maintain Platform order.

4. Dissolution does not affect lawful retention of necessary records or release users from liabilities incurred beforehand.

5. Unless law or specific paid-feature rules provide otherwise, dissolution does not automatically confer rights to distribution of member property, cash compensation or settlement of earnings.

#17. Platform moderation and enforcement

1. To maintain service security and community order, the Platform may conduct necessary reviews of guild information, content, activities, member behaviour and management actions.

2. For suspected violations, the Platform may take one or more measures based on the nature of conduct, extent of impact, degree of fault and history:

(1) issue warnings or require corrective action;

(2) delete, block or restrict dissemination of content;

(3) restrict speaking, invitations, joining, creating or managing guilds;

(4) revoke administrator or leader powers;

(5) suspend, freeze or dissolve guilds;

(6) restrict, suspend or terminate accounts;

(7) lawfully report to authorities or cooperate with investigations;

(8) take other measures it considers reasonably necessary.

3. To promptly address fraud, security threats, protection of minors and other urgent risks, the Platform may impose temporary restrictions without advance notice.

4. Management decisions may combine automated systems, risk models and human review.

5. If you disagree with a decision, appeal through the method in the notice or support@yoyoko.net. Provide account details, the guild concerned, the disputed matter and necessary supporting evidence.

6. An appeal does not automatically suspend or revoke the original measure.

#18. Service changes, interruption and termination

1. The Platform may add, modify, suspend or discontinue guild features for product adjustments, user safety, technical maintenance, legal requirements or business arrangements.

2. Where reasonably practicable, we will notify users of changes materially affecting their rights or interests through App notifications, page announcements, email or other appropriate means.

3. Guild Services may be temporarily interrupted by system maintenance, network failures, third-party service disruptions, force majeure, security incidents or regulatory requirements.

4. We take reasonable measures to maintain stable and secure services but do not guarantee uninterrupted or error-free operation or satisfaction of every user’s specific needs.

#19. Assumption of risks and limitations of liability

1. You understand that social and guild interactions involve risks. Independently assess the authenticity and reliability of other users, guild information, activity invitations and transaction information.

2. Unless expressly stated on the relevant page, YOYOKO does not guarantee or endorse leaders, administrators, members, user content, offline activities or private transactions.

3. Users should first resolve disputes arising from guild management, private communications, activity participation or offline meetings themselves in accordance with law. The Platform may provide complaint channels and necessary assistance within reasonable limits.

4. To the maximum extent permitted by applicable law, YOYOKO is not liable for:

(1) losses arising from information, promises or conduct independently provided by users;

(2) losses from private payments or transactions not authorised by the Platform;

(3) losses caused by users disclosing accounts, verification codes or personal information;

(4) losses caused by force majeure, communications network failures or third-party service disruptions;

(5) indirect, incidental, special or consequential losses.

5. To the maximum extent permitted by applicable law, YOYOKO’s aggregate liability for Guild Services is limited to the greater of the amount you actually paid YOYOKO for the relevant services during the twelve months before the event giving rise to liability or one hundred Singapore dollars.

6. Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited, or affects mandatory rights under applicable consumer protection laws.

#20. User liability

If your breach of this Agreement or applicable law, or infringement of third-party lawful rights, results in complaints, claims, investigations, penalties or reasonable expenses for YOYOKO, you must bear corresponding liability to the extent permitted by law and reasonably related to your fault and conduct.

The Platform may require you to stop infringement, remedy its effects, cooperate with investigations or take other reasonable remedial measures.

#21. Agreement updates

1. We may update this Agreement for changes in law, regulatory requirements, product adjustments or security needs.

2. We will notify you within a reasonable time of updates materially affecting your rights or interests through App pop-ups, page announcements, in-app messages, email or other appropriate means.

3. The updated Agreement will state its effective date on the page. Where renewed consent is legally required, we will obtain it before continuing the relevant services.

4. If you disagree with the update, you may leave your guild and stop using Guild Services. Continued use after an update takes effect constitutes acceptance, unless applicable law provides otherwise.

#22. Governing law and dispute resolution

1. This Agreement is governed by the laws of the Republic of Singapore, without affecting mandatory consumer rights under the laws of your residence that cannot be excluded by contract.

2. In a dispute, first contact support@yoyoko.net; we will try to resolve it through amicable discussions.

3. If discussions fail, disputes will be submitted to the competent courts of Singapore to the extent permitted by applicable law.

4. This provision does not restrict rights granted by mandatory laws in your country or region to bring claims before local courts or consumer dispute resolution bodies.

#23. Miscellaneous

1. If any provision is held invalid, unlawful or unenforceable, the remaining provisions remain effective.

2. Failure to exercise a right immediately does not waive that right.

3. You may not assign your rights or obligations without the Platform’s written consent. The Platform may lawfully assign this Agreement in a merger, restructuring, asset transfer or change of service operator and fulfil notification obligations under applicable law.

4. This Agreement may be available in several languages. Inconsistencies are interpreted under applicable law; to the extent permitted by law, the English version is the primary reference for interpretation.

5. Headings are for reading convenience and do not affect meaning or interpretation.

#24. Contact us

For questions about this Agreement, guild management, enforcement or appeals, contact:

JIMENG NETWORK TECHNOLOGY PTE. LTD.

Address: 114 LAVENDER STREET, #12-78, CT HUB 2, SINGAPORE 338729

Customer support email: support@yoyoko.net

Official website: https://www.yoyoko.net